Our Policies

APPOINTMENTS

Sessions are by appointment only. You may book by phone or by email.
Please arrive 5 minutes before your session.
Sessions may be shortened if you arrive late to respect the next scheduled client.

CANCELLATIONS

We require at least 24 hours’ notice for cancellations or rescheduling.
Missed appointments or late cancellations may be subject to a 100% cancellation fee.

HEALTH AND SAFETY

Clients may be required to provide medical clearance from their healthcare provider prior to starting exercise programming.
Please inform your Exercise Physiologist of any changes in your health status before each session.

CONFIDENTIALLY

Your privacy is important to us and all client details will remain confidential.
All personal health information and records will be kept confidential.

PROFESSIONAL CONDUCT

We strive to maintain a safe, supportive, and respectful environment at all times. We expect the same from our clients.